Knowledge Base

1. Enter Birdie App on your device. 

2. On the Navigation Tabs at the top left, click, and select Tee Sheet.

3. In Tee Sheet, click on the player in need of the rain check and end up at the Tee Time Details Page.

4. Under each player you have a list of options from left to right, "Clone", "Raincheck", "History", etc. Click on the red "Raincheck" button. 

5. The Raincheck page will come up, showing Reservation #, Customer Email, and Total Price Paid on the left. On the right, you will select check the bubble for however many holes the player PLAYED. If the player paid for 18 holes and only played 7 holes, check the bubble underneath #7. This will give them a pro-rated Raincheck for the remaining holes. 

6. Once the bubble is checked, click the green "Create Raincheck" button at the bottom right. 

7. The Raincheck is now created and will be attached to the customer profile in the Admin Portal. 

NOTE: Only paid reservations can have Rainchecks issued.