Knowledge Base

1. Enter your Admin Portal via tenfore.golf and login with your course credentials. 

2. On the left Navigation bar find Reports and click. 

3. Under Reports, scroll down to Charges and click, then scroll and click on Payments.

4. In the Payments screen, enter the date the payment was taken and run reports. Once the report has populated, you can search the customer name or payment amount and the payment in question will appear. 

5. Click the blue box under the CCP ID column for your payment, click the red Refund button in the bottom left of the Payment Detail page. **ACH Refunds have to be full amounts. No partial Refunds are allowed with the ACH payment type. 

6. Next, go to the Customers Tab in the Navigation Bar, click, and pull the customer up. 

7. Once the customer has been pulled up, click on the blue Charge History button in the middle of the screen. Then scroll to the bottom Invoice section, click the 3 Dots in the top right of that section, and click "Reset Invoices". 

8. Finally, in the Navigation bar go to Reports, then Charges, and Aging and click. 

9. Search for the customers name and click the box to the left of their account line. 

10. The correct amount that needs to be charged should auto fill into the "Pay" column. 

11. In the middle section, click the red "Charge Payments" button and confirm in the next pop up screen.